ceriabet Privacy Policy

This page describes what we collect when you use ceriabet and how we keep that data protected. We collect personal information to verify your identity, process deposits and withdrawals, deliver customer support, and comply with applicable law. Your data is held securely and accessed only by authorized staff and trusted third-party processors.

We operate ceriabet across supported jurisdictions where online gaming is legally permitted. When you open an account, we ask for government-issued ID, proof of address, and payment method verification. We use this information to confirm your identity (KYC), prevent fraud, and ensure you meet legal eligibility requirements.

Our privacy commitments are simple: we collect only what we need, we share data only with processors who help us serve you, and we do not sell your information to third parties. This policy explains our practices in detail.

What we collect on ceriabet

We collect personal data in several categories. Account data includes your email, username, password hash, and phone number. Identity data includes your full name, date of birth, government-issued ID number, and a copy of your ID document (photo or scan). Address data includes your residential address as shown on your ID or utility bill. Payment data includes the bank account or e-wallet identifier you use to deposit and withdraw funds.

We also collect behavioral data: your login history, games you access, account balance changes, deposits and withdrawals, support tickets, and correspondence with our team. We collect device data (IP address, browser type, operating system) and cookie identifiers to recognize returning users and prevent fraud. We do not track your activity outside ceriabet or sell this data to marketers.

We collect this data only for purposes we describe in this policy. If we need your data for a new purpose, we will notify you and ask for your consent first. If you do not consent, we will not use your data for that purpose.

How we use your data on ceriabet

We use personal data for account management and security. We verify your identity during registration and may re-verify periodically or when you request a large withdrawal. We use your contact information to send password-reset links, confirm deposits, notify you of account alerts, and respond to your support requests.

• Payments: We share your payment data with our acquiring banks and e-wallet processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to complete deposits and withdrawals.
• Compliance: We use your data to comply with anti-money-laundering (AML) regulations and to flag suspicious activity. We may report unusual transactions to financial intelligence units as required by law.
• Support: We share your account and transaction history with our support team to investigate disputes and resolve issues. Support staff sign confidentiality agreements.
• Analytics: We analyze aggregate usage patterns (anonymized) to improve game performance, fix bugs, and enhance user experience. Individual user data is not shared with game developers.

Data storage and third-party processors on ceriabet

We store your data on secure servers located in supported jurisdictions. Our servers may sit outside your local jurisdiction; by using ceriabet, you consent to this international data transfer. We encrypt data in transit and at rest using industry-standard protocols.

We work with trusted third-party processors: payment gateways (for deposits and withdrawals), hosting providers (for server infrastructure), email services (for notifications), and compliance vendors (for KYC verification). Each processor has a data-processing agreement with us and is bound by confidentiality. We do not permit processors to use your data for their own marketing.

We at ceriabet treat your data as a trust. We encrypt it, limit access, and share it only with processors who help us serve you securely.

Your rights and cookies on ceriabet

You have the right to request a copy of all personal data we hold about you. You may also request correction if you believe any data is inaccurate, or deletion if you no longer need your account. Contact our support team with your request, and we will respond within 10 business days. Deletion requests may be delayed if data is needed for legal disputes or regulatory compliance.

We use cookies to remember your login session, store your language preference, and detect fraud. Essential cookies are required for ceriabet to function; we set these without asking for consent. Non-essential cookies (analytics, marketing) require your opt-in; you can disable these in your account settings without affecting your access to the platform.

We do not use third-party advertising cookies or retargeting pixels. We do not share analytics data with social media platforms. Our analytics are anonymized and used only to improve ceriabet's performance and security.

Retention and data deletion on ceriabet

We retain account data for as long as your account is active. After you close your account, we retain transaction records for five years to comply with financial regulations. We delete non-essential data (behavioral logs, support ticket attachments) after two years unless needed for a dispute or investigation.

If you request account deletion, we anonymize your personal data (name, ID number, email) so it cannot be linked back to you. Transaction records remain in anonymized form to maintain financial audit trails. We do not restore deleted accounts except by court order.

You may contact our support team at any time to request a data deletion timeline or to understand what data we hold. Our support team is multilingual and available via email, live chat, and in-app messaging. Response times vary depending on volume; we aim to acknowledge all requests within 24 hours.

Jurisdiction and policy updates on ceriabet

This privacy policy is governed by the laws of our operating jurisdictions. We comply with data protection frameworks in Indonesia and other regions where we are authorized. If you are a user in Jakarta, Surabaya, Bandung, or Medan, your data is subject to Indonesian law and international standards.

We may update this policy from time to time. Changes take effect when we publish them on this page. Your continued use of ceriabet after an update means you accept the new terms. We will notify you of material changes via email or in-app banner. If you disagree with an update, you may close your account and request deletion of your data.

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